Shipping policy

Your order is delivered (So Colissimo in France and Colissimo for other countries and DOM TOM) directly to your home or to any other address you will have mentioned at the time of the validation of your order.

Rates

COUNTRY	Shipping costs(contribution to postage and packing)	Mode of delivery
Metropolitan France and Corsica	6 euros for a basket less than 99€ euros including VAT and free of charge beyond this amount 4 euros in Parcel Relay	Colissimo home with / without signature Colissimo in parcel relay
DOM-TOM (Martinique, Guadeloupe, Reunion, French Guiana, Saint Martin, Saint Barthelemy, Mayoote, Saint Pierre and Miquelon, New Caledonia, French Polynesia)	Fixed price of 15 euros	Colissimo home with signature
Belgium,	8 euros for a basket less than 150€ euros including tax and free for more than 150€ euros. Package of 6 euros in Relais Colis	Colissimo home with signature Colissimo en Relais Colis
Germany, Netherlands, Luxembourg, United Kingdom, Italy, Spain, Switzerland, Austria, Denmark, Ireland, Portugal, Finland, Norway, Sweden, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania, Croatia.	Fixed price of 8 euros at home	Colissimo home with signature
Maghreb (Morocco, Algeria, Tunisia)	Fixed price 10 euros (limited to 2kgs)	Colissimo home with signature
United States and Canada	Fixed price of 20 euros (limited to 2 kg)	Colissimo domicile with signature
Asia, Middle East	Fixed price of 25 euros (limited to 2kgs)	Colissimo home with signature

Deadline

Orders are processed on working days, Monday to Friday, usually within 24 hours. Additional delays are those practiced by La Poste.
Généralement, they do not exceed 5 days (for metropolitan France).

Orders placed on Friday, Saturday or Sunday leave on Monday.

Additional delays may occur in case of an error in the stock.

Attention, at certain periods (promotions, sales...) the processing time can be longer, between 3-4 working days, due to the large number of packages to prepare.
En case of absence during home delivery, the package will be re-delivered or redirected to the nearest post office.

For delivery at a relay point, if your usual relay point is closed (holiday, etc.), the parcel will be automatically redirected to the nearest collection point. So please check regularly where your package is located with your tracking number.

Order tracking

You have the possibility to track your order with the tracking number on your account in the "My Orders" tab.

You can also be delivered to a Post Office or a Relay Point.
Vous will be notified by email or SMS of the receipt of your package and will have 10 days to collect it. After this period, your package will be returned to us. In case you would like a reshipment, the shipping costs will be at your expense.

Custom fees

Customs taxes are not applicable for orders to metropolitan France and the European Union.

However, as customs legislation is specific to each country, we advise you to contact the competent authorities in your country of delivery to find out about current regulations.

If your package is detained by customs, additional fees and taxes may apply, beyond our control and control. These charges are the responsibility of the recipient.

Security and claims

If you receive a damaged package, you must make reservations with your delivery man and make a claim with the Post Office.

All our parcels are sealed with a guarantee strip on which our contact details are printed. If this tape is damaged or the package has been re-taped, it means that it has been opened by third parties. All our parcels leave our warehouse in perfect condition.

"Has my order been sent? »

As soon as your order is sent, an email confirming the shipment of your package and giving you your tracking number will be sent to you.

You have the possibility to track your package with the tracking number on your account in the tab "My Orders".

"I still haven't received my order yet."

You have the possibility to track your order with the tracking number on your order available on your account in the tab "My Orders".

In the event of a problem with the delivery, please contact the delivery service of La Poste on 0825 878 888, with your tracking number communicated by email or which appears in your customer account.

We will inform you by email in case of additional delays due to an error in our stock. If we are unable to deliver the item ordered, we will proceed to a refund or an exchange according to your choice.

"I haven't received all my articles"

We may be faced with stock problems.

In any case, you will be notified by email of any changes to your package.